TERMS OF SERVICE

 

SHIPPING

 

CUPID TOP ships via USPS Priority(US), Nova Poshta (Ukraine) and USPS Priority (International). We can not ship to PO Boxes.

We insure every purchase for the time it is in transit until it is delivered to you.  We do require a signature for any goods delivered, at which point you take responsibility for your purchased goods.  Just a reminder – the person who signs for the package confirms receipt and is accountable for the package.

Prices displayed on the website are exclusive of taxes.  Sales tax and customs duty (where applicable) will be calculated on the total merchandise value at checkout.

Please feel free to try items on and check yourself out at home.  If you for any reason you are unhappy with our goods you have the right to return the unused product within 14 days. We do not cover the shipping costs of returning your goods.

 

RETURNS & EXCHANGES

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Making a return or exchange is easy and free.  Just make sure you request a Returns Merchandise Authorization (RMA) number  and send your item(s) back to us within 14 days of receiving your order.

REQUESTING AN RMA

Please contact us via email at info@cupidtop.com

Include your:

Full name

Address

Order Number

Best email address to contact you

If this is an exchange, please include the replacement item name and size.

If this is a refund, please let us know how you would like to be credited.  This will need to match the original payment method used.

You will then be issued an RMA number.

EXCHANGING YOUR PURCHASE

It is free within the US to exchange items for a different size, based on availability.  If you are outside the US, you will need to pay shipping, duties and taxes. 

To exchange an item, request a Returns Merchandise Authorization (RMA) number via email info@cupidtop.com. Specify the new item or size you require.

GIFT RETURNS

If you have received an item as a gift, you may exchange it for a store credit.  The amount is deducted from your next purchase and will be valid for one year.  Please be aware that you may need to pay any cost differences, additional shipping, taxes and import duties.

RECEIVING A REFUND

Your refund will be credited to the original payment method.

If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded.  Outside the US and Canada, customs duties and sales taxes are non-refundable through CUPID TOP. However, you may be able to recover these by contacting your local customs bureau directly. 

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

 

ADDITIONAL INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on CUPID TOP.  However, since computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate

All items are quality controlled and checked for any faults before they are released to customers.

Should you receive an item that is not in perfect condition, please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

We prefer that items are returned to us via UPS to ensure that they are protected and insured during transit.  However, you may return the goods by any secure means.

All items should be returned new and unused

 

TERMS AND CONDITIONS

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PAYMENT METHODS

We accept Visa, MasterCard and American Express.

WEBSITE SECURITY

To help ensure that your shopping experience is safe, simple and secure, CUPID TOP uses Secure Socket Layer (SSL) technology.  This encrypts and protects the data you send to us over the internet.  If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.  

 

PRIVACY POLICY

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CUPID TOP respects your right to privacy.  We collect only the information necessary for us to complete your order or contact you regarding the status of your order.

The information we collect includes your name, email address, shipping address, and billing address

CUPID TOP does not store your credit card information.

CUPID TOP will not rent or sell your name or personal information without your permission.